Mystery Shopping On a Budget

This Patient Experience Toolbox video, presented by Brooke Billingsley of Perception Strategies, is the third in a series. This new video focuses on the types of healthcare mystery shopping projects providers can have performed on a limited budget but still get insightful and tangible results. Patient access, ambulatory services, and Emergency Services studies are just some of the ways healthcare providers can identify patient satisfaction problems and opportunities.  Brooke's knowledge comes from 15 years as a healthcare consultant and healthcare mystery shopping expert.