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Everyone Wins with Exceptional Customer Service
Customer service is more than a written script and code of conduct -- it is a cultural shift in your way of thinking. Glean from Brooke's insights on what customers want and how to give it to them.
Cracking the Communication Code
We communicate everyday with people of different ages, cultures and histories and for some of us it is a challenge to reach a common understanding. Just ask me and I will share my story of my shaved cat! Discover how to crack the code to effective communication by utilizing new tools.
- Learn how to tailor your communication to specific styles
- Understanding learning styles
- Using the influencer at work
- Creating new strategies to connect with others