Speaking before Mitch Albom - Cincinnati, Ohio 2015

Speaking before Mitch Albom - Cincinnati, Ohio 2015

Chilean Conference for Contact Centers and Customer Service - Santiago, Chile, August 2014

Chilean Conference for Contact Centers and Customer Service - Santiago, Chile, August 2014

Customer Service Mangament Forum - Bogata, Columbia 2011

Customer Service Mangament Forum - Bogata, Columbia 2011

Business Presentations

Currently Offering the Following Topics:

Everyone Wins with Exceptional Customer Service

Customer service is more than a written script and code of conduct -- it is a cultural shift in your way of thinking. Glean from Brooke's insights on what customers want and how to give it to them.

Cracking the Communication Code

We communicate everyday with people of different ages, cultures and histories and for some of us it is a challenge to reach a common understanding. Just ask me and I will share my story of my shaved cat! Discover how to crack the code to effective communication by utilizing new tools.

  • Learn how to tailor your communication to specific styles
  • Understanding learning styles
  • Using the influencer at work
  • Creating new strategies to connect with others

 

 

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