Tips Instead of Paychecks?

The fourth video in the Patient Experience Toolbox series poses the question, "What if healthcare employees were forced to rely on tips for their income?" The question appears non-sensical on the surface, but the same values customers are seeking from restaurants and hotels do not automatically change because it's healthcare.

Mystery Shopping On a Budget

This Patient Experience Toolbox video, presented by Brooke Billingsley of Perception Strategies, is the third in a series. This new video focuses on the types of healthcare mystery shopping projects providers can have performed on a limited budget but still get insightful and tangible results. Patient access, ambulatory services, and Emergency Services studies are just some of the ways healthcare providers can identify patient satisfaction problems and opportunities.  Brooke's knowledge comes from 15 years as a healthcare consultant and healthcare mystery shopping expert.

Anxiety Mapping

This Patient Experience Toolbox video, presented by Brooke Billingsley of Perception Strategies, is the second in a series that follows last month's Employee Perception Deep Dive video. This new video focuses on the power of patient anxiety mapping as a way to improve the patient experience.