Brooke Billingsley

Business Presentations

Here is a sample of her keynotes*

Everyone Wins with Exceptional Customer Service

Customer service is more than a written script and code of conduct -- it is a cultural shift in your way of thinking. Glean from Brooke's insights on what customers want and how to give it to them to create sustainable service excellence.

 Self-Compassion Keynote

The perception of threat activates the sympathetic nervous system and triggers an acute stress response that prepares the body to fight or flee. More recently neuroscientists have described a third system, the "tend and befriend" system. This system is modulated by the neurotransmitter oxytocin. When activated, it produces feelings of comfort and stability, and is associated with enduring improvements in mood and well-being. This system is correlated with several human feelings, one of which is compassion.

Compassion refers to feeling empathy in the face of suffering. It is important to cultivate for others, but most importantly, for yourself.

Self-compassion is associated with lower rates of depression, self-criticism, physical ailments, and improved immune system functioning.

In this interactive keynote you will be able to:

1. Cultivate daily self-compassion

2. Practice mindfulness in a way that enhances your productivity

3. Have better relationships

 Cracking the Communication Code

We communicate everyday with people of different ages, cultures and histories and for some of us it is a challenge to reach a common understanding. Just ask me and I will share my story of my shaved cat! Understanding that everyone comes to the conversation with their own frame of reference and that is their starting point.  Discover how to crack the code to effective communication by utilizing new tools.

• Learn how to tailor your communication to specific styles

• Understanding learning styles

• Using the influencer at work

Creating new strategies to connect with others

*Brooke is happy to customize a keynote to fit your audience within the realm of her expertise of understanding human behavior, coaching for successful outcomes and service excellence.